We are pleased to inform you that on November 1st, 2024, we will be migrating to a new software platform to better serve our customers. As a result, there will be some changes to our Accounts Payable and Invoice Processing that may have a minimal impact on business transactions.

WHAT WILL YOU SEE FROM US?

• Zone Charges:To improve consistency in service and invoicing, we will be establishing a zone charge for each customer. The zone charge will be a flat rate based on proximity to the closest office. This will replace our current practice of billing for actual travel at the hourly service rate.

• Notification of Dispatch: When our technician has been dispatched to your location for service, you will receive an email notification with an estimated time of arrival. This will be sent to the site contact we have on file

• Report Portal: With the new software we will have the ability to have a customer portal for your calibration reports and certificates. In addition to scanning the QR Code on the calibration sticker, this will give you another way to retrieve your calibration reports at any time.

WHAT IS CHANGING ON OUR SIDE?

• Invoicing Process: As a part of an ongoing effort to make invoicing and payment processing more efficient, and improve business transaction satisfaction, Advance Scale will start using a new invoice processing application as of November 1st, 2024. This application will improve the timeliness and accuracy of invoice processing.

• Payments: For your convenience you will now have access to a secure portal with CardKnox, which will allow Credit Card or ACH payment through a link on the invoice. Payments can still be made by check, if necessary.

WHAT CHANGES ARE REQUIRED ON YOUR SIDE?

• Purchase Order Number or Requester Name Required:

  • Starting November 1st, 2024, if you require a Purchase Order for any service, that PO Number will need to be provided at the time-of-service scheduling.

  • If Purchase Order is not provided at time-of-service scheduling, this could delay delivery of services or equipment.

• Email address change:

  • Invoices will now be delivered directly from our accounting software. Please be sure to have the email address Billing@advancescale.com added to your email address book or safe sender list.

• Email AR-Inquiry address change:

Starting November 1st, 2024, please email Accounts Receivable inquiries and ACH remittance advices to the following e-mail box: AR@advancescale.com

We appreciate your understanding and cooperation during this time of transition. Your contacts at Advance remain the same. Please do not hesitate to contact us with any questions.

Kind Regards,
Donna Mychajlowycz
Finance & Office Administration Manager